CashKonnect issues a refund to you instantaneously as cash in your CashKonnect wallet, you can use it for future recharge. However in some cases the refund my take 2 working days and you will receive a refund confirmation sms within that period.
This is an automatic process and will be followed in all cases, however, for cases where you have received a success confirmation but not received a recharge or any other case you are welcome to log a complaint by opening a support ticket on our contact us page and we will provide you a quick resolution.
Prepaid Recharges which have been successful cannot be refunded and so all the requests for the same would not be given any attention.
Kindly note, in all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.
Thank you for recharging with us.